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Forward Together: How Communities Stepped Up During a Challenging Year – By Ursula Burgess

Reprinted with permission from Ungated, a blog published by Community  Associations Institute (CAI) at

2020 will be remembered for its social unrest, political conflict, and a pandemic, all of  which significantly impacted our lives. Weddings were rescheduled, schools went virtual, and our contact with one another was limited by 6 feet of social distance. It  certainly was a challenging year, but I believe there were some positive aspects too. 

Communities worked together to support their residents in unprecedented ways. We  learned of volunteers who ran errands for older residents and others with compromised immune systems. We saw birthday and graduation parades replace the more traditional  in-person party. Health care workers received additional support from communities as  they worked tirelessly to help those in need. We saw kindness and compassion on  many different fronts as we all faced the turmoil. 

CAI also responded to the challenges by providing new services and opportunities to  support communities. This included offering free COVID-19 webinars, moving Professional Management Development Program classes online, and launching a  comprehensive, regularly updated collection of webpages with COVID-19 sample forms, documents, guidelines, restrictions, and orders. 

While I had little opportunity to interact with CAI members and chapters in person, I  couldn’t be prouder to have served as CAI president during such a difficult time. I’m impressed with the work performed by CAI staff to aid our communities, and I’m so  

proud of the millions of residents in community associations who volunteered their time  and resources to help neighbors, friends, frontline workers, and all of those who were impacted during this challenging year. 

It is my sincere hope that we will continue to work together in this “new normal” and  support one another as we go forward. 

>>Read CAI’s 2020 Annual Report. 

©Community Associations Institute. Further reproduction and distribution is prohibited  without written consent. For reprints, go to CAI is the  world’s leading provider of resources and information for homeowners, volunteer board  leaders, professional managers, and business professionals in community associations,  condominiums, and co-ops. Visit us at and follow us on Twitter and  Facebook @CAISocial.

Posted on March 25, 2021. Categorized as .

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